Return, Cancellation and Refund Policy

Last updated: October 10, 2026

At The YardSpace Co. LLC, we want you to feel confident choosing products that fit your home preparedness needs. Many of our products ship directly from manufacturers or authorized suppliers, so return, cancellation and warranty requirements may vary by product.

Any product-specific return, cancellation, restocking or final-sale terms will be clearly disclosed on the applicable product page or otherwise presented before you place your order. Those disclosed terms form part of this policy and apply to that product.

Terms provided by a manufacturer or supplier after your purchase will not reduce the rights or options disclosed to you when your order was placed. Nothing in this policy limits any rights or remedies that cannot be limited or waived under applicable law.

Please review the product description and applicable policies before ordering.

Order Changes

Contact us as soon as possible if you need to change your order.

We will make reasonable efforts to accommodate your request. However, changes may no longer be possible after an order enters processing, production, fulfillment or shipment.

Changing an item, quantity or delivery address may affect pricing, availability, shipping charges or the estimated shipping date. We will obtain your approval before completing a change that increases your total cost.

Order Cancellations

Before Processing

An order that has not entered processing, production or fulfillment may generally be canceled for a full refund.

After Processing Begins

Once processing, production or fulfillment has begun, cancellation may be unavailable or subject to a cancellation or production fee.

Any applicable cancellation restriction or fee must have been disclosed before purchase. We will explain the applicable fee and estimated refund before completing an approved cancellation.

Custom, made-to-order or specially configured products may become noncancelable once production begins when that restriction was disclosed before purchase.

After Shipment

An order cannot be canceled after it has been tendered to or accepted by the shipping carrier. The creation of a shipping label alone does not necessarily mean that an order has shipped.

Requests received after shipment will be handled under the return provisions below.

Shipping Delays

We provide shipping and delivery estimates in good faith, but carrier delays and manufacturer lead-time changes may occur.

If we cannot ship your order within the time stated when you purchased it—or within the period required by applicable law—we will notify you and provide a revised estimate. When required, you will have the option to accept the delay or cancel the affected order for a prompt full refund.

Return Window

Unless a different return period or restriction was clearly disclosed on the product page before purchase, eligible return requests must be submitted within 30 days after delivery.

A return request submitted within the applicable period is not automatically approved. The product must meet the eligibility requirements below, and return authorization is required before anything is shipped back.

For this policy, “delivery” generally means the delivery date documented by the carrier.

Return Eligibility

For a buyer-remorse return, the product must generally be:

• Unused

• Uninstalled

• Unassembled, unless reasonable inspection required opening or limited assembly

• Unaltered and unmodified

• In new and resellable condition

• In its original packaging

• Complete with all manuals, hardware, accessories and documentation

Reasonable inspection does not automatically make a product ineligible. However, signs of use, installation, damage, missing components or avoidable deterioration may reduce the refund or make the product ineligible for return.

Non-Returnable Items

The following products are generally non-returnable unless they arrive damaged, defective or incorrect:

• Custom, personalized or made-to-order products

• Products installed, used, altered or modified by the customer

• Opened consumable products

• Products that cannot be resold safely or as new

• Clearance or final-sale products

• Products clearly designated as non-returnable before purchase

A clearance, final-sale or non-returnable designation must appear on the product page or otherwise be disclosed before purchase to apply.

Defective products and warranty claims may be subject to separate rights and procedures under applicable law or the manufacturer’s warranty.

How to Request a Return

Email support@theyardspaceco.com before sending anything back.

Include:

• Your name and order number

• The product you want to return

• The reason for the request

• Photographs or video when the request involves damage, defects, missing parts or product condition

• Any other information reasonably needed to evaluate the request

If the return is approved, we will provide written return authorization and the correct return instructions or address.

Do not ship a product to The YardSpace Co., a manufacturer or any other location without written authorization. Unauthorized returns may be refused and may not qualify for a refund.

Return Authorization and Deductions

Before an approved return is shipped, we will provide the available information concerning:

• The authorized return destination

• Return-shipping responsibility

• Any applicable restocking fee

• Any applicable cancellation or manufacturer fee

• Any nonrefundable original shipping or freight charge

• The estimated refund based on the product’s reported condition

We will not add an undisclosed deduction after the return solely because a manufacturer later imposed a fee that was not communicated to you.

The final refund may differ from the estimate if inspection shows that the product’s condition, contents or packaging materially differs from the information provided with the return request. If that occurs, we will explain the difference and provide supporting information when reasonably available.

Return Shipping

Customers are responsible for authorized return-shipping costs for buyer-remorse returns, ordering mistakes and other returns not caused by The YardSpace Co., the supplier, manufacturer or carrier.

Large products may require insured freight transportation, specialized packaging, a pallet, liftgate service or other handling. These costs can be substantial. Do not independently arrange a freight return unless we authorize it in writing.

When an authorized return is required because the wrong product was shipped or the product arrived damaged due to the seller, supplier, manufacturer or carrier, we will provide return instructions and cover reasonable authorized return transportation.

Defective-product transportation will be handled according to applicable law, the applicable warranty and any product-specific terms disclosed before purchase.

Original Shipping and Freight Charges

Shipping or freight charges paid separately as part of the original order are generally nonrefundable on a buyer-remorse return.

We will not retroactively deduct an undisclosed outbound shipping charge from a product that was advertised and sold with free shipping.

Original shipping or freight charges will be refunded when required by law or when the refund results from our failure to ship, shipment of the wrong product or another error for which The YardSpace Co. is responsible.

Damaged Deliveries

Inspect your shipment as soon as reasonably possible.

For parcel deliveries, photograph any visible damage to the product, packaging and shipping label.

For freight deliveries:

• Inspect the shipment before signing the delivery receipt

• Note visible damage or missing items on the delivery receipt

• Take clear photographs of the shipment, packaging and labels

• Keep a copy or photograph of the signed delivery receipt

• Keep all packaging while the claim is being reviewed

Please report visible or concealed shipping damage within 48 hours of delivery whenever possible. Prompt reporting helps us preserve claims against the carrier or supplier.

Reporting damage later may affect the carrier’s willingness to approve a freight claim, but the 48-hour request does not eliminate rights that cannot legally be waived.

Do not discard, repair, install or modify a damaged product while the claim is being reviewed unless we instruct you otherwise.

Refused Deliveries

Contact us before refusing a delivery whenever possible.

If a freight shipment has substantial visible damage, document the damage on the delivery receipt, take photographs and contact us promptly. A refusal made because of substantial visible damage and handled according to our delivery instructions will not be treated as an unauthorized refusal.

Refusing a delivery for buyer’s remorse, scheduling problems or another reason without authorization does not automatically cancel the order or qualify it for a full refund. An unauthorized refusal may be treated as a return and may result in return freight, redelivery charges, storage charges, restocking fees or other documented costs being deducted from any available refund, where permitted by law and disclosed before purchase.

Incorrect Products

If you receive a product that differs from what you ordered, do not install, assemble, use or modify it.

Contact us promptly with your order number and photographs of the product, packaging, shipping label and model or serial information. We will verify the issue and provide appropriate replacement, return or refund instructions.

You will not be responsible for reasonable authorized return-shipping costs when an incorrect product was sent.

Defective Products and Warranty Claims

A product defect is different from shipping damage or a buyer-remorse return.

Contact us with your order number, a description of the problem and supporting photographs or video. We will help determine whether the issue should be handled through a return, replacement-part process or manufacturer warranty claim.

Manufacturer warranties may have separate registration, diagnostic, service or claim requirements. Warranty coverage does not necessarily create a right to return the entire product for a refund.

Nothing in this section limits any applicable legal rights concerning defective merchandise.

Missing Parts

If your order is missing hardware, components, manuals or accessories, contact us promptly.

We will work with the applicable manufacturer or supplier to provide the missing items. Missing components are generally resolved by supplying replacement parts rather than returning the complete product.

Restocking Fees

Some eligible returns may be subject to a restocking fee.

Any standard restocking fee or method of calculating it must be disclosed before purchase when applicable. The return authorization will identify the anticipated fee before you send the product back.

A restocking fee will not be imposed solely because a product arrived damaged, defective or incorrect due to circumstances for which the customer is not responsible.

Inspection and Refunds

Returned products are inspected by the manufacturer, supplier or authorized return facility.

We aim to complete or obtain the inspection promptly after the return is received. Large freight products, missing components or condition disputes may require additional review. We will provide an update if the inspection takes longer than reasonably expected.

Once a refund is approved, The YardSpace Co. will generally issue it to the original payment method within five business days. Your bank, card issuer or payment provider may require additional time to post the credit.

For this policy, “business days” exclude Saturdays, Sundays and federal holidays.

Approved deductions may include only those authorized under this policy, disclosed product-specific terms or applicable law.

Policy Changes

We may update this policy as our products and supplier relationships change.

The policy and product-specific terms in effect when an order was placed will govern that order. A later policy change will not retroactively reduce the customer’s rights for an existing order.

Questions Before Ordering

Please contact us before ordering if you need help understanding:

• Product specifications

• Sizing or capacity

• Compatibility

• Delivery requirements

• Installation or assembly requirements

• Return eligibility

• Product-specific restrictions

• Warranty coverage

Preparedness starts with choosing the right products for your home and your needs.

Contact Us

The YardSpace Co. LLC

Email: support@theyardspaceco.com

Website: https://theyardspaceco.com