Shipping policy
At The YardSpace Co. LLC, we want delivery to be as clear and straightforward as possible.
Because many of our products are fulfilled directly by manufacturers or authorized distributors, shipping methods, processing times, delivery procedures, and carrier requirements may vary depending on the product and destination.
Manufacturer-specific or product-specific shipping information shown on an individual product page may take precedence over this general Shipping Policy when applicable.
Please review the applicable product information before placing your order.
Order Processing
Most orders are processed for fulfillment within 1–5 business days.
Certain products may require additional processing time due to:
- Manufacturer processing requirements
- Product availability
- Seasonal demand
- High order volume
- Special handling requirements
- Freight scheduling
- Other supplier or fulfillment conditions
Processing time is separate from transit time.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to notify you using the contact information provided with your order.
You will generally receive shipping or tracking information once it becomes available.
Shipping Costs
The YardSpace Co. LLC offers free standard shipping on eligible products within the contiguous United States unless otherwise stated on the product page or at checkout.
Additional charges may apply in certain circumstances, including:
- Remote or limited-access locations
- Islands or locations requiring special transportation
- Redelivery attempts
- Storage charges
- Address corrections
- Customer-requested delivery upgrades
- Special delivery services
- Other services outside the manufacturer's or carrier's standard delivery offering
When we are aware of additional charges before fulfillment, we will communicate them to you whenever reasonably possible.
Shipping Methods
Depending on the product, orders may ship through:
- UPS
- FedEx
- USPS
- Less-Than-Truckload (LTL) freight
- Specialized freight carriers
- Manufacturer-direct delivery
- Other approved carriers or delivery services
Different products within the same order may ship separately.
Shipping Coverage
We currently ship eligible products to most locations within the contiguous United States.
Some manufacturers, products, or carriers may have additional geographic restrictions.
Shipping may be limited or unavailable for certain products to:
- Alaska
- Hawaii
- Puerto Rico
- U.S. territories
- Remote locations
- Limited-access locations
- Other areas outside a manufacturer's standard delivery network
If we become aware that your order cannot be delivered to the requested destination, we will contact you to discuss available options.
Freight Deliveries
Some larger or heavier products may ship by freight rather than standard parcel delivery.
Freight delivery may differ significantly from standard package delivery.
Depending on the product and carrier:
- A delivery appointment may be required
- The carrier may contact you directly
- Someone may need to be present to receive the shipment
- Delivery may be curbside only
- Liftgate service may or may not be included
- The driver may not provide inside delivery
- The driver may not provide assembly, installation, placement, or debris removal
Please review the individual product page and any delivery information provided with your order for product-specific requirements.
Delivery Site Accessibility
For freight deliveries, customers are responsible for providing an accessible and reasonably safe delivery location.
Potential access issues may include:
- Narrow roads
- Gated entrances
- Dirt or gravel roads
- Steep driveways
- Low-hanging trees or branches
- Overhead wires or other obstructions
- Weight-restricted roads
- Locations where a large delivery vehicle cannot safely enter, turn around, or exit
Some carriers may classify certain homes, businesses, farms, schools, churches, government facilities, storage facilities, or other properties as limited-access locations.
Additional carrier charges may apply when special delivery arrangements are required.
If you believe your location may present delivery challenges, please contact us before ordering.
Inspecting Your Delivery
Please inspect your shipment as soon as it arrives.
Do not discard the product packaging until you have inspected the shipment and confirmed that the product arrived in acceptable condition.
For freight deliveries, whenever possible:
- Inspect the exterior packaging before signing
- Look for dents, punctures, tears, crushed areas, or other visible damage
- Note visible damage on the delivery receipt
- Take clear photographs of the packaging
- Take clear photographs of the product and shipping labels
If visible or concealed damage is discovered, please contact us within 48 hours of delivery.
Prompt reporting helps us work with the carrier, supplier, or manufacturer and may be necessary to preserve eligibility for a shipping-damage claim.
Please do not discard damaged products or packaging while a claim is being reviewed unless instructed otherwise.
Refusing a Delivery
Please contact us before refusing a shipment whenever possible.
Refusing a shipment without authorization may result in:
- Return freight charges
- Redelivery charges
- Storage fees
- Restocking fees
- Other manufacturer or carrier charges
These charges may be deducted from any available refund when permitted by the applicable return or manufacturer policy.
A refused delivery does not automatically qualify for a full refund.
Please refer to our Return & Cancellation Policy for additional information.
Shipping Delays
Shipping and delivery estimates are not guaranteed unless explicitly stated otherwise.
Delays may occur due to circumstances including:
- Severe weather
- Carrier scheduling
- Seasonal demand
- Manufacturer delays
- Inventory changes
- Supply-chain disruptions
- Labor disruptions
- Road conditions
- Natural disasters
- Freight terminal delays
- Other circumstances outside our reasonable control
The YardSpace Co. LLC is not responsible for carrier, supplier, or manufacturer delays outside our reasonable control except where otherwise required by applicable law.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.
Tracking Information
Tracking information is generally provided once it becomes available.
Standard parcel shipments may receive traditional tracking numbers through carriers such as UPS, FedEx, or USPS.
Freight tracking may operate differently. Updates may be less frequent, and the carrier may contact you directly to schedule a delivery appointment.
Tracking information and estimated delivery dates provided by carriers are estimates and may change during transit.
Missing or Lost Shipments
If your order appears to be lost, has been delayed beyond a reasonable timeframe, or arrives with missing items, please contact us.
We will work with the applicable carrier, manufacturer, or supplier to investigate the issue.
Please do not file duplicate claims directly with multiple parties unless instructed to do so, as this may delay resolution.
Multiple Shipments
Products within the same order may ship from different manufacturers, warehouses, or distribution centers.
As a result:
- Products may arrive separately
- Tracking information may be issued separately
- Delivery dates may differ between items
Separate deliveries do not necessarily mean that part of your order is missing.
Installation & Assembly
Some products sold by The YardSpace Co. LLC may require:
- Assembly
- Electrical installation
- Plumbing
- Fuel or gas connections
- Mounting
- Site preparation
- Professional installation
- Other specialized services
Assembly or installation is not included unless expressly stated on the product page or in your order documentation.
Customers are responsible for reviewing manufacturer instructions and determining whether qualified or licensed professional assistance is required.
For customers who would like assistance finding local professionals, we provide access to our Find a Pro resource through Thumbtack:
The YardSpace Co. LLC does not employ or control independent professionals located through third-party services. Services arranged with third-party professionals are separate transactions between you and the applicable provider.
Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
Changes or cancellations may no longer be possible once an order has entered:
- Processing
- Production
- Manufacturer fulfillment
- Shipping preparation
- Transit
Order changes and cancellations are governed by our Return & Cancellation Policy and any applicable manufacturer-specific policies.
Questions Before Ordering?
If you have questions before placing an order, please contact us.
We can help clarify:
- Estimated processing times
- Delivery expectations
- Freight delivery procedures
- Shipping restrictions
- Site accessibility considerations
- Assembly requirements
- Installation considerations
- Product-specific shipping information
Contact Us
The YardSpace Co. LLC
Email: support@theyardspaceco.com
Website: https://theyardspaceco.com
Mailing Address:
4813 Ridge Rd., Suite 113 PMB 1130
Douglasville, GA 30134
Phone: 678-922-9498
